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Metaverse app Horizon Worlds team on ‘quality lockdown,’ employees also don’t use it

The team behind Horizon World on 'quality lockdown' as employees don't use it

Image source: Mixed News

When Mark Zuckerberg first shared a glimpse of the virtual reality metaverse, Horizon Worlds, the internet did not hold its ridicule back. 

The majority of the mockery was directed at Horizon World’s graphics, prompting him to issue an apology.

The Meta CEO claimed that Horizon was “capable of much more” and “improving quickly.”

However, he wasn’t alone as Meta employees adjusting the platform don’t hold it in the highest regard.

The Horizon Worlds team

The Verge managed to obtain internal company memos, and they state that Meta’s Horizon Worlds team has been reprimanded by department leadership.

According to the memo, the team rarely uses the platform despite orders to use it at work and at home.

Other memos stated that the team was instructed to remain in “quality lockdown” for the rest of the year to enduring issues with how the platform looks and functions.

On September 15, Vishal Shah, Meta’s VP of Metaverse, wrote to employees, saying:

“For many of us, we don’t spend that much time in Horizon and our dogfooding dashboards show this pretty clearly.”

“Why is that? Why don’t we love the product we’ve built so much that we use it all the time?”

“The simple truth is, if we don’t love it, how can we expect our users to love it?”

Horizon Worlds leadership

Two weeks after Shah’s statement, Horizon Worlds leadership realized its team member’s engagement with the platform was still unsatisfactory.

In a memo written on September 30, Shah wrote that a plan was being drafted that held managers accountable for enforcing mandatory Horizon sessions for employees.

“Everyone in this organization should make it their mission to fall in love with Horizon Worlds. You can’t do that without using it,” said Shah.

“Get in there. Organize times to do it with your colleagues or friends, in both internal builds but also the public build so you can interact with our community.”

Shah conceded that Horizon World’s onboarding experience is “confusing and frustrating for users.”

She said that “the aggregate weight of papercuts, stability issues, and bugs is making it too hard for our community to experience the magic of Horizon.”

As a result, the Horizon Worlds team was instructed on September 15 to remain in “quality lockdown.”

The lockdown is to ensure that the team fixes the quality gaps and performance issues on the platform before opening it to more users.

A Meta spokesperson also said that they are making quality improvements based on feedback from a community of creators.

“This is a multiyear journey, and we’re going to keep making what we build better,” said the spokesperson.

The Horizon World division

The platform’s situations are notable as Zuckerberg poured in an exceptional amount of money at the division, which he framed as the future of Meta.

In July, the metaverse division posted a significant $2.8 billion loss for the second quarter, bringing year-to-date losses for the group to $5.77 billion.

Last year, the division lost $10.2 billion.

During the Q2 earnings call, Zuckerberg defended Facebook Reality Labs (FRL), the metaverse division, to shareholders.

“This is obviously a very expensive undertaking over the next several years,” he admitted.

“But as the metaverse becomes more important in every part of how we live… I’m confident that we’re going to be glad we played an important role in building this.”

Meta and Web3

Since changing the company’s name last fall, Meta has been all-in on dominating the metaverse.

While Zuckerberg has been on a massive spending spree in the metaverse, the results are yet to be seen.

Meanwhile, leaders in Web3 have been skeptical of the company’s metaverse campaign.

Ethereum co-founder Vitalik Buterin said in late July that the metaverse is going to happen.

However, he didn’t believe any of the corporate attempts to create the metaverse are leading somewhere.

“It’s far too early to know what people actually want,” he said.

“So anything Facebook creates now will misfire.”

Reference:

Zuckerberg’s Metaverse app on ‘quality lockdown’ as even employees won’t use it: report

Opinions expressed by Coin Week contributors are their own.

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